Reviewing proposalsRAG & Vector SearchPosted 10d ago
Build a RAG assistant over 40,000 historical support tickets
Budget
$8,000–$15,000
Experience
Expert
Duration
1 to 3 months
Our support team answers the same questions repeatedly. We have roughly 40,000 resolved tickets in Zendesk going back six years, and we want an assistant our agents can query before escalating.
This needs to be honest about uncertainty. An assistant that confidently invents a shipping policy is worse than no assistant at all — we would rather it says it does not know and hands off.
We need an evaluation harness as part of the deliverable, not a demo that looks good in a meeting.
Skills required
PythonClaude APIRAGVector Databasespgvector
Project scope
Large — an ongoing, complex build
Screening questions
You will answer these as part of your proposal.
- 1How would you measure whether the assistant is actually reducing escalations?
- 2What is your approach to keeping the index fresh as new tickets are resolved?
