Refund policy

Last updated: September 2, 2026.

Refunds return only amounts that are still held in escrow. Goolancer's client fee and purchased add-ons are non-refundable because they are recognized when payment is captured.

Contracts. When a contract is cancelled, every funded milestone that has not been released is refunded to the client. Milestones already released to the freelancer cannot be refunded through contract cancellation. If the parties disagree about delivered work, either party can open a dispute.

Service orders. An order cancelled before payment closes without a charge. Cancelling a paid order before it is completed returns the service subtotal and paid extras still held in escrow. Completed orders cannot be cancelled through the standard cancellation flow.

Disputes. Opening a dispute freezes the affected escrow while both parties submit evidence. After review, Goolancer may release the funds to the freelancer, refund the client, or split the escrow between them.

Refund processing. Approved refunds are sent to the original payment method. Your payment provider controls when the credit appears, so processing times can vary.

To request help with a refund, use the cancellation or dispute controls in your project workspace or contact help@goolancer.com or +201030036008. This policy does not limit any consumer rights that apply under local law.